FAQ’s, Insurance, & Fees
Which insurance plans are you in-network with?
Balanced Baby Lactation is currently a private-pay practice. Payment is due at the time of service. A superbill can be requested for possible out-of-network reimbursement depending on your insurance plan.
Using Insurance Benefits: Some families may be eligible for reimbursement through:
- Out-of-network lactation benefits
- HSA/FSA accounts
- Employer reimbursement programs
Coverage varies by plan and reimbursement is not guaranteed.
Are payment plans available?
Flexible payment plans are available for families enrolled in the Balanced BeginningsTM Fourth Trimester Support Package.
Payment Plan Option
- $650 due at enrollment
- $650 due at first postpartum visit
- $595 due at 6 week follow-up
A valid card on file is required for all payment plans.
Applicable travel fees for in-home visit are billed serpately at the time of service.
Pay in full option available at enrollment.
Do you offer in-home consultations or telehealth visits?
Yes both in-home and telehealth consultations are available depending on your family’s needs and location.
Many feeding concerns can be effectively supported through teleheath, while some situations such as complex feeding challenges, oral function concerns, weighted feedings, or newborn assessments – may benefit from an in-home evaluation for more comprehensive support.
Together we can determine which type of visit is the best fit for your family and feeding goals.
What are the home visit convenience fees?
A $50 convenience fee applies to in-home visits within 20 miles of Twin Lakes, Wisconsin.
For visits located more than 20 miles away, additional travel fees may apply based on distance and scheduling availability.
Fourth Trimester Support Package Families
Travel within 20 miles of Twin Lakes, Wisconsin is included for families enrolled in the Fourth Trimester Support Package.
For visits located 20-40 miles away, a $50 travel fee per in-home visit applies. Travel beyond 40 miles may be accommodated on a case-by-case basis and may require an additional travel fee.
*Travel distances are calculated from Twin Lakes, Wisconsin
How does follow-up support and consultation work?
One week of secured messaging follow-up is included with all feeding and lactation consultations.. Messages are typically returned within 24 business hours. Overnight messaging and emergency response are not available.
Our 2 and 4 week support packages provide additional guidance through extended secure messaging and scheduled virtual “check-ins” to help families feel supported during the postpartum transition.
If new feeding concerns arise, or additional support is needed families may schedule and in-home or telehealth follow-up consultation for continued individualized care.
My baby has already arrived – can we still join the Fourth Trimester Support Package?
You and your baby may begin this support program at any point during the first 12 weeks postpartum. Care is individualized to your family’s goals and can be tailored to meet your needs wherever you are in your feeding and postpartum journey.
Can the Fourth Trimester Support Package support NICU graduates or medically complex feeding journeys?
Absolutely. The program can be individualized to support NICU graduates, feeding transitions, pumping journeys, oral feeding development, and complex infant feeding needs after a discharge. Care is tailored to your baby’s unique medical and developmental needs while supporting your family’s feeding goals during this transition period.
What if I’m combination feeding or exclusively pumping?
Balanced Baby Lactation services and Balanced BeginningsTM Support Packages are designed to support families in meeting their feeding goals – whether that includes breastfeeding, pumping, bottle feeding, supplementation, formula feeding, or combination feeding.
Every family’s journey looks different, and feeding plans may evolve throughout the postpartum period. My role is to provide evidence-based guidance, individualized support, and compassionate care without judgement, while helping you feel confident in how you nourish and care for your baby.
Support may include:
- breastfeeding and latch support if desired
- pumping guidance
- bottle introduction and bottle refusal support
- supplementation planning
- low milk supply support
- return-to-work feeding plans
- feeding transitions as your baby grows
Does this replace my pediatrician or well child visit?
No. Balanced Baby Lactation services are designed to complement – not replace- your baby’s pediatrician, primary care provider, obstetric provider, or emergency medical care.
Families should continue all recommended newborn pediatric visits, vaccinations, screenings, and routine medical care with their established healthcare providers. Balanced Baby Lactation does not function as your child’s medical home or routine primary care practice.
The Balanced BeginningsTM Fourth Trimester Support Package is intended to provide personalized feeding support, newborn guidance, developmental education, and postpartum support during the transition into early parenthood while integrating medical expertise when clinically appropriate.
If concerns arise that require ongoing medical management, diagnosis, emergency evaluation, or specialty care, appropriate referral back to your pediatrician or healthcare provider will be recommended.
No Show, Cancellation & Refund Policy
Single consultation visits require reserved appointment time and individualized preparation. Missed appointments, late cancellation, convenience fees, and completed consultation services are non-refundable.
Families who need to reschedule are encouraged to provide as much notice as possible. Rescheduled appointments are subject to availability. Late cancellations or repeated missed visits may require rescheduling based on availability. Cancellations of less than 24 hours will incur a $50 late cancellation fee.
If a provider arrives for a scheduled in-home visit and the family is unavailable or unreachable, a missed appointment fee of $150 may be charged to the card on file.
Concierge and packed-based services are subject to separate package agreement terms and policies.
Payment Policy
Payment for single consultation visits, convenience fees, and applicable travel fees is due prior to or at the time of service. A valid payment method is required to reserve appointments and may be securely stored on file for scheduling and follow-up purposes.
Insurance billing, when applicable, does not guarantee coverage or payment. Families are responsible for any non covered balances, convenience fees, travel fees, copays, deductibles, or coinsurance amounts determined by their insurance.
Package Reservations & Payment Policy
Due to the personalized and ongoing nature of the Balanced BeginningsTM Fourth Trimester Support Package, space is intentionally limited to ensure dedicated support for enrolled families.
A signed package agreement and payment method on file are required prior to the start of services.
Payment plans are available for family convenience; however enrollment reserves dedicated availability and support time within the practice.
Services already provided – including consultations, messaging support, care planning, and completed visits – are non-refundable.
If a family chooses to discontinue the program early, any remaining unused portion of services may be reviewed on a case-by-case basis. Refunds are not guaranteed and may be adjusted based on services already rendered and administrative reservation costs.
